10:00 am - 10:00 pm
August 20, 2019 12:34 am local time
Yesterday was my mum’s birthday, i bought a cake from Bee’s Bakery, Nu Sentral, KL sentral. I was informed verbally that the cake is RM19.90 (as there are no label the price) with the mini size(around palm size only). However they charge me the RM39.90 at cashier without confirm the price or the size of the cake and as i rush back without notice the note changes and receipt. At the same time, i am not satisfied with the service for the packaging, the mini cake seems smaller when i open the box as they informed “out of small box” which was not convenience for me to carry the cake home with KTM. Due to this,i give “0” rating for the customer experience. Continue when i present this cake and then i notice the price is different from what i been told. I had a very embarrassed moment with family for this cake (they refuse to eat the cake), this price and this box due to the presentation. I feel very disappointing with their service and from this bad experience i had. I will never go back to this shop again. I wish the owner of the cake shop can do something.😠😠
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